Dial-a-Ride
General Information
Within Lake County
Cleveland Medical Services
Eligibility
Dial-a-Ride Hours of Operation
Call Center Hours
To Cancel a Dial-a-Ride Reservation
How Soon Can I Make a Reservation?
Holiday Notice
Within Lake County
Dial-a-Ride is a door-to-door, assisted transportation shared-ride service. Service
is limited to destinations within Lake County and to limited medical facilities
in Cleveland.
Laketran will pick you up at home (or another origin) and drop you off at work,
medical appointments, or any other destination in Lake County.
Reservations are required. Please use this Dial-a-Ride
Reservation Guide to ensure you have the information you will need for your
ride prepared before you call.
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Cleveland Medical Services
Service to medical facilities in Cuyahoga County is limited and available on a first-come,
first served basis. Please see our Dial-a-Ride Cleveland Medical Services Brochure
for specific information.
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Eligibility:
Dial-a-Ride may be used by any Lake County resident.
You may be eligible for a fare discount if you have
a Golden Buckeye or Medicare Card. To apply for a Golden Buckeye Card, please contact
your local public library.
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Dial-a-Ride Hours of Operation:
Monday-Friday: 6:00 am until 7:00 pm
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To Cancel a Dial-a-Ride Reservation:
440-350-1099
You must cancel your ride at least two hours in advance of the end of your pick-up
time in order not to be considered a "No-show". No-shows waste not only the time
of a driver going out when no longer needed, but take the opportunity for a ride
away from someone else.
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Reservations can be made up to a week in advance; but no less than two business
days in advance.
Rides for Mondays must be booked no later than the Thursday prior.
Rides for Tuesdays can be booked on Fridays.
Laketran is closed on Saturdays and Sundays.
Laketran's customer service representatives will work with you to find times as
close as possible to your original request. However, there may be times when we
are unable to schedule your trip as conveniently as you may wish. In some cases
we may be unable to schedule your trip.
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Holiday Notice
Laketran is closed on all federally observed holidays including: New Years Day,
Martin Luther King Day, President's Day, Memorial Day, July 4th, Labor Day,
Columbus Day, Veteran's Day, Thanksgiving Day, and Christmas Day. When planning
your trips during holiday weeks, please plan to make your reservations one day
earlier than usual.
Dial-a-Ride In-County Brochure
Dial-a-Ride Cleveland Medical Services Brochure
Medicaid NET Transportation Brochure
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