How To Pay

Dial-a-Ride

General Information

Within Lake County
Cleveland Medical Services
Eligibility
Dial-a-Ride Hours of Operation
Call Center Hours
Dial-a-Ride Reservation Phone Numbers
To Cancel a Dial-a-Ride Reservation
How Soon Can I Make a Reservation?
Holiday Notice

Within Lake County

Dial-a-Ride is a door-to-door, assisted transportation shared-ride service. Service is limited to destinations within Lake County and to limited medical facilities in Cleveland.

Laketran will pick you up at home (or another origin) and drop you off at work, medical appointments, or any other destination in Lake County.

Reservations are required. Please use this Dial-a-Ride Reservation Guide to ensure you have the information you will need for your ride prepared before you call.

Cleveland Medical Services

Service to medical facilities in Cuyahoga County is limited and available on a first-come, first served basis. Please see our Dial-a-Ride Cleveland Medical Services Brochure for specific information.

Eligibility:

Dial-a-Ride may be used by any Lake County resident.

You may be eligible for a fare discount if you have a Golden Buckeye or Medicare Card. To apply for a Golden Buckeye Card, please contact your local public library.

Dial-a-Ride Hours of Operation:

Monday-Friday: 6:00 am until 8:00 pm

To Cancel a Dial-a-Ride Reservation:

440-350-1099

You must cancel your ride at least two hours in advance of the end of your pick-up time in order not to be considered a "No-show". No-shows waste not only the time of a driver going out when no longer needed, but take the opportunity for a ride away from someone else.

How Soon Can I Make a Reservation?

Reservations can be made up to a week in advance; but no less than two business days in advance.

Rides for Mondays must be booked no later than the Thursday prior.

Rides for Tuesdays can be booked on Fridays.

Laketran is closed on Saturdays and Sundays.

Laketran's customer service representatives will work with you to find times as close as possible to your original request. However, there may be times when we are unable to schedule your trip as conveniently as you may wish. In some cases we may be unable to schedule your trip.

Reservation Guide

Holiday Notice

Laketran is closed on all federally observed holidays including: New Years Day, Martin Luther King Day, President's Day, Memorial Day, July 4th, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, and Christmas Day. When planning your trips during holiday weeks, please plan to make your reservations one day earlier than usual.

Dial-a-Ride In-County Brochure

Dial-a-Ride Cleveland Medical Services Brochure

Medicaid NET Transportation Brochure